1. Introduction and Application
   1.1. Welcome to www.solidlinenhome.com (the “Website”). This Website is operated by Solidlinenhome (“we”, “us”, or “our”), a company registered in the United Kingdom with its registered address at 77 Marylebone Lane, London, W1U 2PP, United Kingdom.

1.2. By accessing our Website, purchasing our products (pure cotton and linen cushion covers), or using our services, you (“Customer”, “Consumer”, or “User”) agree to be bound by these Terms of Service (“Terms”). These Terms apply to all visitors, users, and others who access or use the service, specifically targeting consumers residing within Europe.

1.3. Please read these Terms carefully before placing any order. By placing an order, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website or purchase products from us.

2. Business Information and Contact

Address: 77 Marylebone Lane, London, W1U 2PP, United Kingdom

Customer Support Email: notify@solidlinenhome.com

Customer Support Phone: +44 121 368 0051

Official Website: www.solidlinenhome.com

3. Orders and Contract Formation
   3.1. All orders placed through the Website are subject to acceptance by us. We reserve the right to refuse or cancel any order at our sole discretion, including in cases where product availability cannot be fulfilled or payment verification fails.

3.2. A legally binding contract between you and Solidlinenhome for the sale of goods comes into existence only when we send you an order confirmation email acknowledging dispatch or processing of your order.

3.3. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

4. Pricing and Payment Terms
   4.1. Unless otherwise stated, all prices displayed on the website are quoted in the currency applicable to European customers.

4.2. Delivery charges are calculated and displayed at checkout prior to the final placement of your order.

4.3. We utilize secure payment processing services to process online transactions. Payment must be made in full at the time of order placement. Your order will not be processed or dispatched until payment has been successfully authorized and received.

5. Shipping, Delivery, and Risk of Loss
   5.1. Shipping Partners and Scope: We serve customers across Europe in cooperation with major priority logistics carriers, including DHL, FedEx, and UPS Priority.

5.2. Processing and Delivery Times: Orders are typically processed and dispatched within 1 to 2 business days. Standard delivery is estimated to take between 3 and 6 business days from dispatch, depending on the destination location within Europe.

5.3. Tracking Notifications: At key milestones—including order dispatch, arrival at logistics hubs, and local out-for-delivery stages—automated tracking updates and notifications will be sent to the email address provided by you at the time of purchase.

5.4. Transit Delays and Investigation: If your order exceeds the standard delivery timeframe, please contact our support team. We will open an official investigation with the respective carrier. Depending on the outcome and factual circumstances of the investigation, we will proceed with a full refund or a replacement shipment.

5.5. Transfer of Risk (Consumer Protection): In accordance with applicable European consumer protection laws, the risk of damage to or loss of goods shall remain with us and shall only transfer to you (the consumer) when you, or a third party indicated by you other than the carrier, has acquired physical possession of the goods. Goods are not at the customer’s risk during transit while in the care of the carrier.

6. Right of Withdrawal and Statutory Returns (European Consumers)
   6.1. 14-Day Withdrawal Period: If you are a consumer residing in the European Union or United Kingdom, you have the statutory right to withdraw from your purchase contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

6.2. Exercising the Right of Withdrawal: To exercise the right of withdrawal, you must inform us of your decision to withdraw by means of an unequivocal statement sent via email to notify@solidlinenhome.com before the withdrawal period has expired.

6.3. Effects of Withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

7. Defective, Damaged, or Incorrect Goods
   7.1. If you receive goods that are flawed, defective, or physically damaged, you are entitled to statutory remedies under European consumer protection laws.

7.2. You may contact our after-sales customer service via email at notify@solidlinenhome.com upon receipt of the goods, providing photographic evidence showing the defect or damage.

7.3. For verified defective or damaged items, you may choose to receive a full refund or a replacement order. To minimize inconvenience, you are not required to physically return damaged or defective items; providing clear photographic evidence is sufficient to qualify for the refund or replacement process.

8. Intellectual Property
   8.1. All content included on this Website—including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations—is the property of Solidlinenhome or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

8.2. All images and visual materials displayed on our homepage and product pages are entirely original or utilize copyright-free material.

8.3. You may not extract, reuse, reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Website for any commercial purpose without our express written consent.

9. Limitation of Liability and Disclaimer
   9.1. To the maximum extent permitted by applicable law, Solidlinenhome shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or the purchase of our products.

9.2. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English and European law.

9.3. We warrant that products sold on this Website correspond to their description and are of satisfactory quality. No other warranties, express or implied, are made except where mandated by statutory consumer laws.

10. Governing Law and Jurisdiction
    10.1. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

10.2. If you are a consumer resident in the European Union, you will benefit from any mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your rights as a consumer to rely on such mandatory local law provisions.

10.3. Any legal action or proceeding arising under these Terms shall be brought in the competent courts of England, or alternatively, within the courts of your country of residence if applicable under mandatory European consumer jurisdiction rules.