Solidlinenhome (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, store, and share your personal data when you visit or make a purchase from www.solidlinenhome.com (the “Site”), in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR).
Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
- Information We Collect
When you visit the Site, interact with us, or place an order, we collect various types of personal data to provide our products and fulfill our contract with you.
Identity and Contact Data: Your name, billing address, shipping address, email address, and phone number.
Transaction and Financial Data: Details regarding payments made to and from you, and other details of products you have purchased from us. Payment card details are processed directly by our third-party payment gateway, Stripe (see Section 4 for details); we do not store full payment card numbers on our servers.
Technical and Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
Communications Data: Records of any correspondence between you and us, including customer service inquiries and feedback.
- How We Collect Your Data
We collect data through the following methods:
Direct Interactions: When you create an account, place an order, subscribe to updates, fill out a form, or contact us directly via email or phone.
Automated Technologies: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.
- Legal Basis and Purpose for Processing Personal Data
We process your personal data only when we have a lawful basis under UK and EU data protection laws. Most commonly, we use your personal data in the following circumstances:
Performance of a Contract: To process and deliver your order, manage payments, and communicate with you regarding your purchase.
Legitimate Interests: To improve our Site, products, and customer service, and to protect our business operations, provided that your fundamental rights do not override those interests.
Legal Compliance: To comply with legal and regulatory obligations, such as accounting, tax, and law enforcement requirements.
Consent: Where you have explicitly given us consent to process your data for a specific purpose (such as marketing communications), which you may withdraw at any time.
- Payment Processing via Stripe
We utilize Stripe as our primary payment processing provider to handle transactions securely on our Site. When you make a purchase, your payment details are transmitted directly to Stripe.
Stripe collects, uses, and processes your payment information, including card numbers, billing addresses, and transaction details, in accordance with its own privacy policy and global security standards (PCI-DSS compliance). We do not retain or store your complete credit or debit card information on our internal systems. For more information on how Stripe processes your data, please refer to the Stripe Privacy Policy available on their official website.
- Data Retention Period
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Transactional and Financial Records: In compliance with UK and European tax, corporate, and financial regulations (such as HMRC and equivalent EU tax authorities), we generally retain transaction records, invoices, and associated customer contact data for 6 years following the end of the relevant financial year.
Account Information: If you create an account on our Site, we retain your account details until you request deletion of your account or close it, subject to any overriding legal retention obligations.
Customer Support Communications: Communications and inquiry logs are generally retained for 2 years following the resolution of the inquiry to ensure quality service and handle any subsequent follow-ups.
Technical and Analytics Data: Log files and analytical tracking data are typically retained for a shorter duration, generally not exceeding 12 months, after which they are securely deleted or anonymized.
Once the applicable retention period expires, your personal data is securely deleted, shredded, or anonymized so that it can no longer be associated with you.
- Disclosure of Your Personal Data
We may share your personal data with trusted third parties strictly required for our business operations, including:
Service Providers: Professional couriers and shipping fulfillment partners who deliver your physical orders.
Payment Processors: Stripe, for the secure handling and processing of financial transactions.
Professional Advisers: Auditors, legal counsel, and accountants who assist us in running our business lawfully.
Legal Authorities: Law enforcement agencies, regulators, or courts when required to do so by applicable UK or European law, or to protect our legal rights.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit our third-party service providers to use your personal data for their own independent purposes.
- International Data Transfers
As our business is based in the United Kingdom and serves customers across Europe, your personal data is primarily processed within the UK and the European Economic Area (EEA). In the event that any personal data is transferred outside the UK or EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as Standard Contractual Clauses (SCCs) or adequacy decisions approved by the relevant regulatory authorities. - Data Security
We implement robust technical and organizational measures designed to protect your personal data against accidental loss, unauthorized access, alteration, disclosure, or destruction. Access to your personal data is strictly limited to authorized personnel and trusted third-party partners who have a business need to know.
Please note that no method of transmission over the internet or electronic storage is completely infallible; while we strive to use commercially acceptable measures to protect your personal data, we cannot guarantee absolute security.
- Your Data Protection Rights
Under UK and European data protection laws, you possess several rights regarding your personal data:
The Right of Access: You have the right to request copies of your personal data.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted directly on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. - Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Address: 77 Marylebone Lane, London, W1U 2PP, United Kingdom
Phone: +44 121 368 0051
Email: notify@solidlinenhome.com