- Overview & Geographic Scope
Solidlinenhome (“we”, “our”, or “us”) operates and fulfills orders to customers across Europe from our primary fulfillment facility located in the United Kingdom. By placing an order on www.solidlinenhome.com, you agree to the shipping terms and conditions outlined below.
- Processing Time
Order Processing Window: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) following receipt of payment confirmation.
Order Confirmation: Once your order has been successfully placed, you will receive an automated confirmation email.
- Shipping Partners & Delivery Timelines
Carriers: We partner with major international and regional priority couriers, including DHL, FedEx, and UPS Priority services, to ensure reliable transit across Europe.
Estimated Transit Times: Standard delivery is typically completed within 3 to 6 business days from the date of dispatch, subject to destination customs processing and local postal operations.
- Shipment Tracking & Notifications
Automated Updates: To keep you fully informed, our system automatically triggers email notifications to the address provided at checkout at critical milestones of your delivery journey:
Upon order dispatch from our facility.
Upon arrival at the primary carrier sorting/logistics hub.
Out for local delivery by the final-mile courier.
Tracking Access: Each notification includes real-time tracking links enabling you to monitor the status of your shipment.
- Delivery Delays & Carrier Investigations
Standard Thresholds: While we endeavor to meet estimated delivery windows, external factors such as local customs inspections or regional transit disruptions may occasionally impact transit times.
Carrier Inquiry Protocol: If a shipment exceeds the standard delivery window without reaching you, Solidlinenhome will formally coordinate with the respective carrier to initiate an investigation.
Resolution: Upon completion of the carrier investigation and based on the factual findings, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Customs, Duties, and Delivered Duty Paid (DDP)
Delivered Duty Paid (DDP): All orders shipped to our customers within Europe are dispatched on a Delivered Duty Paid (DDP) basis.
Taxes and Import Fees: All applicable import duties, customs clearance fees, and Value Added Tax (VAT) are fully calculated and settled at the time of checkout. Customers will not incur any additional charges, tariffs, or unexpected postal fees upon delivery.
- Incorrect Addresses & Undeliverable Packages
Customers are responsible for entering accurate shipping information at checkout. If a package is returned to us due to an incorrect address provided by the customer or repeated failed delivery attempts by the carrier, additional shipping charges may apply for re-dispatch.
- Contact Information
For any inquiries regarding our shipping procedures or the status of an active order, please contact our support team at notify@solidlinenhome.com or via telephone at +44 121 368 0051.